Shipping & Return Policy
Delivery Charges
For delivery charges within West Malaysia, courier charges will be calculated based on item weight.
At checkout, you will be given the option of selecting your preferred courier service. If you choose a courier service other than the default, you will be required the bare the additional charges stipulated by the courier service.
Bulk products that weigh over 25KG will not be sent via courier as their limit is 20KG per item. In these cases, we will despatch via a transporter throughout West Malaysia. For bulk orders to East Malaysia, we will arrange for delivery on a case by case basis depending on the delivery address and location. E-mail us to inquire details on a case to case basis.
Dispatch and Delivery
We make every effort to dispatch your order within 1-2 business days of receiving it online. For orders within West Malaysia we primarily use one of the many courier services offered by Easyparcel. Unless specified otherwise by the customer, Bountiful Ventures Sdn Bhd reserves the right to choose the best freight option for your location. After dispatch you can expect your order to arrive as follows*:
WEST MALAYSIA : 1-5 working days.
* Remote areas may take longer.
No deliveries can be made on weekends or Public Holidays.
If you receive a calling card from a courier please respond to them within 24 hours, otherwise they may return your parcel to us. If this occurs you will be responsible for any additional freight costs to resend you the order.
Special Delivery Instructions
Should you have a special delivery instruction, please enter the relevant information in “Remarks" field when completing your order. The delivery instructions will be passed onto our courier. We cannot however guarantee that the courier will follow your instructions.
International Orders
We currently ship internationally to Singapore only. Keep your eyes peeled as we are hoping to get to more destinations in the future. Should you still wish to order from us, we will bill all courier charges to you.
Acceptance of Delivery
By signing the courier consignment note, you are accepting that the product has been received by you in good condition.
BEFORE signing the consignment note, please either inspect the goods to make sure nothing is broken, or sign the consignment note “Subject to Check”.
Under the terms and conditions of most couriers, when you sign for it, you are accepting it as it is. Failure to do this will void any insurance on the consignment by the courier or by Bountiful Ventures.
Goods Delivered Damaged or Lost in Transit
Should you receive goods damaged in transit please notify us within seven (7) days of receipt.
Please leave the goods in the damaged packaging as they were delivered. This will assist with any claims.
Should you not receive your goods within the delivery schedule please contact us. Please have your order confirmation on hand as reference.
Please note we cannot be held responsible for goods lost in transit where you have given authority to leave in the delivery instructions. If you did not give authority to leave and your package has gone missing please contact us as soon as possible.
Payment and Security
All our online payments are handled by iPay88, PayPal and eGHL secure sites. Your name and address are kept for record purposes only and will not be disclosed to any other person or institution.
All Prices are in Malaysian Ringgit (MYR)
Refund Policy
If you have any reason for not being fully satisfied with our products please contact us and we will either refund the full amount or send another shipment. We would also prefer the unsatisfactory product to be returned at our expense or where this is not possible, a description is given as to reason for dissatisfaction.
We will choose the most suitable courier based on your location and the service available to your area.
Delivery of Incorrect Product
In the unfortunate event that you are sent the wrong product, please notify us at sales@medella.biz immediately and we will arrange for the correct product to be delivered free of charge.
Should we require the incorrect product to be returned, we will arrange a courier to collect it at our cost.
Incorrect Product Ordered
If you order a product in error, a refund will be honoured for the product provided it is returned to us within 14 days of receipt, along with the original invoice in a resalable condition, that is, unopened with packaging intact in original condition.
Returned goods that are received damaged will not be considered for a refund.
Please take care to package the product well and return it to:
Bountiful Ventures Sdn Bhd
16, Jalan PTP 1/4,
Taman Perindustrian Tasik Perdana,
Off Jalan Puchong, 47120 Puchong, Selangor
The refund will be for the original amount paid for the product exclusive of freight costs and will be issued within seven working days from date of receipt. Refunds are made using the original payment method and back to the account from which payment was originally made.
